Shipping Policy

Shipping Policy for Essence De Luna Noire Scent Boutique
Effective Date: 8/1/2025
At Essence De Luna Noire Scent Boutique, we are committed to getting your scents to you quickly and safely. Please review the following information regarding our shipping process.

1. Processing Time

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

Note: Custom or made-to-order items may require additional processing time, which will be noted in the product description.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times (after processing):

Domestic (U.S.): 3–7 business days
International: 7–21 business days (depending on destination and customs)

Please note: Delivery times are estimates and may be subject to carrier delays beyond our control.

3. Shipping Carriers

We ship via trusted carriers such as:

USPS
UPS
FedEx (as available)

A tracking number will be provided once your order has shipped.

4. Domestic Shipping

We currently ship within the United States.
If you would like to inquire about shipping to another region, please contact us directly at [Insert Contact Email].

5. International Shipping

We offer international shipping to select countries.
Please note that:

International customers are responsible for any customs duties or taxes.
Delivery times vary by destination and may be delayed due to customs processing.

6. Order Issues or Delays

If your order is delayed or you experience an issue with delivery:

Check your tracking link first.
Contact the carrier for delivery updates.
If your issue isn’t resolved, please reach out to us at info@lunanoirescents.com with your order number.

7. Lost or Stolen Packages

Essence De Luna Noire is not responsible for packages lost or stolen after being marked as delivered by the shipping carrier.
To avoid this, we recommend shipping to a secure location or using tracked delivery.

8. Address Accuracy

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

9. Contact Us

If you have any questions regarding your shipment, contact us:

Email: info@lunanoirescents.com
Phone: 5044052499