Refund Policy

Refund Policy for Essence De Luna Noire Scent Boutique
Effective Date: 8/1/2025

At Essence De Luna Noire Scent Boutique, we take pride in the quality and care of our handcrafted scents and products. If you are not completely satisfied with your purchase, we’re here to help within the guidelines below.

1. Returns & Exchanges

Due to the personal nature of fragrance and body products, all sales are final. We do not accept returns or exchanges on:

Perfumes, oils, or body care products
Custom or made-to-order items
Opened or used items

However, we want you to love your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us within 7 days of delivery at [Insert Contact Email].
Include your order number, a description of the issue, and photos of the product and packaging.
We will review your claim and, if approved, offer a replacement or store credit.

3. Cancellations

Orders can only be cancelled within 2 hours of purchase. After that, we begin preparing your items and cannot guarantee cancellation.

4. Non-Refundable Items

We do not offer refunds or store credit for:

Buyer’s remorse
Allergy or scent preference issues (please review product descriptions carefully)
Delays caused by shipping carriers once an item has been shipped

5. Lost or Stolen Packages

Essence De Luna Noire is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure your delivery address is secure. If needed, contact the shipping provider to file a claim.

6. Contact Us

We are here to support you. If you have questions or concerns about your order, reach out to us at:

Email: info@lunanoirescents.com
Phone: 504-405-2499